Data deletion instructions

You can stop Utmio from accessing your Facebook data, and have the data it holds deleted, at any time. Use any of the options below. To have everything deleted, use option 3.

1. Disconnect Facebook inside Utmio

1. Sign in at utmio.com.
2. Open Integrations in the menu. The Ads tab shows the Facebook Ads card.
3. Click Disconnect and confirm.

Utmio immediately deletes the stored Facebook access token and the list of tracked ad accounts, and stops syncing. Ad spend that was already imported stays in your reports until you ask for full deletion (option 3).

2. Remove Utmio from Facebook

1. In Facebook, go to Settings & privacy, then Settings.
2. Open Business integrations.
3. Find Utmio and choose Remove.

This cancels Utmio's access on Facebook's side, so its token stops working. It does not delete data Utmio has already stored. For that, use option 3.

3. Ask us to delete all your data

Email medkormat@gmail.com with the subject Data deletion request. Send it from the email address of your Utmio account. If you were a shopper at a store that uses Utmio, tell us the email address you used at checkout: we keep only a one-way hash of it, and we use the same hash to find your records.

We complete the deletion within 30 days and email you a confirmation when it is done.

What gets deleted

• Stored access tokens and keys: your Facebook access token, and any WooCommerce API keys and Conversions API token saved in Utmio.
• Synced ad data: your connected ad accounts, campaigns, ad sets, ads, and their daily spend and performance figures.
• Any personal data tied to you: your sign-in account, and for shoppers the hashed email and phone, IP addresses, browser details and visit history linked to them.

Data that Utmio already sent to Meta as purchase events is held by Meta. You can manage it through your Facebook settings or by contacting Meta.

More information

See the Privacy Policy for what Utmio collects. Questions: medkormat@gmail.com